Grievance Redressal Policy

Last Updated: 07th June 2026

1. Introduction

At Bharosak ("Bharosak", "we", "our", or "us"), customer trust is at the core of our services. We are committed to providing fair, transparent, and timely resolution of grievances relating to our website, platform, verification services, data processing, customer support, and other associated services.

This Grievance Redressal Policy explains how users can report concerns and how Bharosak will review and resolve them in accordance with applicable laws and our internal policies.

2. Scope

This Policy applies to all users of Bharosak, including:

• Individual customers

• Business customers

• SMEs

• Fleet operators

• Vendors

• Employers

• Employees or individuals whose information is submitted for verification (where applicable)

• Authorized representatives

3. Types of Grievances

You may contact us regarding matters including, but not limited to:

Service Related ;

• Delay in verification services

• Incorrect or incomplete reports

• Technical issues

• Account-related problems

• Payment or billing concerns

• Subscription-related queries

Privacy & Data Protection:

• Personal data concerns

• Data correction requests

• Data deletion requests

• Withdrawal of consent

• Unauthorized use of personal information

• Privacy complaints

Verification Related;

• Incorrect verification results

• Disputed information

• Report clarification requests

• Missing verification records

Security Related:

• Unauthorized account access

• Suspected fraud

• Security vulnerabilities

• Misuse of Bharosak services

General Complaints :

• Customer support experience

• Suggestions

• Feedback

• Any other concern relating to Bharosak services

4. How to Submit a Grievance

Users may submit grievances through any of the following channels:

Support Email: support@bharosak.com

Website Contact Form: www.bharosak.com/contact

Please include the following information wherever possible:

• Full Name

• Registered Email Address

• Mobile Number

• Company Name (if applicable)

• Verification Reference Number (if available)

• Detailed description of the issue

• Relevant screenshots or supporting documents

Providing complete information helps us investigate and resolve your concern more efficiently.

5. Grievance Resolution Process

Step 1 – Acknowledgement

Upon receiving your grievance, Bharosak will acknowledge receipt through email or another appropriate communication channel.

Step 2 – Review

Our team will review:

• Nature of the complaint

• Supporting documents

• Verification records

• System logs (where applicable)

• Relevant policies and contractual obligations

Additional information may be requested if required.

Step 3 – Investigation

Where necessary, Bharosak may:

• Review internal records

• Verify platform activity

• Coordinate with relevant departments

• Consult third-party verification partners where applicable

Step 4 – Resolution

Following investigation, Bharosak will communicate the outcome, which may include:

• Clarification

• Correction of records (where appropriate)

• Technical resolution

• Service restoration

• Corrective measures

• Explanation of findings

• Rejection of requests where legally or contractually not permissible

6. Resolution Timelines

Bharosak aims to resolve grievances as quickly as reasonably possible.

Certain grievances involving third-party service providers, government databases, regulatory authorities, or legal proceedings may require additional time.

7. Data Protection Requests

Users may submit requests relating to:

• Access to personal data

• Correction of inaccurate information

• Withdrawal of consent

• Deletion of eligible data

• Restriction of processing (where applicable)

Such requests will be handled in accordance with applicable laws, Bharosak's Privacy Policy, and operational requirements.

Certain information may be retained where required by law, contractual obligations, fraud prevention requirements, audit requirements, or dispute resolution purposes.

8. Fraudulent or Malicious Complaints

Bharosak reserves the right to reject grievances that are:

• Fraudulent

• Vexatious

• Abusive

• Defamatory

• Submitted with malicious intent

• Unsupported by reasonable information

Appropriate action may be taken where misuse of the grievance mechanism is identified.

9. Third-Party Services

Some Bharosak services rely on third-party verification providers, payment gateways, cloud service providers, or government databases.

While Bharosak will make reasonable efforts to facilitate resolution, Bharosak cannot guarantee resolution of issues arising solely due to failures, inaccuracies, or delays attributable to independent third parties.

10. Limitation of Liability

Submission of a grievance does not automatically establish liability on the part of Bharosak.

Verification results may depend on information received from third-party sources, public records, government databases, or customer-provided information.

Bharosak shall not be responsible for decisions made by customers based solely on verification reports or information provided through the platform.

11. Policy Updates

Bharosak reserves the right to amend or update this Grievance Redressal Policy at any time.

The latest version will always be available on the Bharosak website.

12. Contact Details

Grievance Officer

Support Email: support@bharosak.com

Website: https://www.bharosak.com

Business Hours: Monday to Saturday, 9:30 AM to 6:30 PM (IST), excluding public holidays.